Terms & Conditions
 
Terms and Conditions

Guarantee Policy:

All reservations must be guaranteed by a valid credit card or paid up front. Credit cards are pre-authorized (not charged) prior to arrival. If the card is declined, the hotel will try to contact the guest, however cannot guarantee the booking without a valid credit card.

Cancellation Policy:

We operate a 24 hour cancellation policy. Therefore bookings must be cancelled before 2pm on the day before arrival. Late cancellations and no-shows will incur a 100% charge of the first night of the booking. Late cancellations or no-shows on specific peak periods and multi-room or block-bookings may incur 100% charge of the booking. Advance Purchase Rate:The cost of your stay will be charged to your credit card upon confirmation. No refund for cancellation or no-show.

Third Party Credit Cards:

Credit Cards used to make the reservation must be in the name of the guest. If not, written confirmation must be provided by the cardholder authorising use of their card. If this applies, our reservations team will send a Third Party Authorisation Form to the guest, if a completed authorisation is not received 48 hours prior to arrival the booking will be cancelled.

Check-in:

  • Check-in time after 2 p.m.
  • Check-out time before 11 a.m.

Special offer Rates:

All special offer rates are subject to availablity and not guaranteed.

Pet Policy:

The hotel is pet friendly, however reserves the right to charge extra for additional cleaning. Advance Purchase Rate: The cost of your stay will be charged to your credit card upon confirmation. No refund for cancellation or no-show.

Child Policy:

Children of under 14 are accommodated free of charge when sharing with two adults. The breakfast charge for children under 14 is £9.00. Please note all service requests are subject to availability and they are not guaranteed.

Purchasing items from your room:

Should you wish to take any of the contents from you room, please inform reception as we have a stock of items you can buy. If we are not informed, we will charge the cost of the item to your credit card.

 

Privacy Policy 

This statement relates to our privacy practices in connection with this website. We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page. 

general statement

The Lodge Hotel fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information, which you volunteer to The Lodge Hotel, will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 & 2003.

 Collection and use of personal information

The Lodge Hotel does not collect any personal data about you on this website, apart from information which you volunteer (for example through the booking process, by e-mailing us or by using our online feedback form). Any information, which you provide in this way, is not made available to any third parties, and is used by The Lodge Hotel only in line with the purpose for which you provided it.

 In operating our website we may collect and process the following data about you:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase. (Please note that we have the ability to retain your contact details should you input them on our website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction/quote by clicking submit. Such contact details may be used to contact you to assist with your registration/transaction) .Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you don't confirm the transaction. This may be used to send operational emails to enquire as to why the transaction was not completed. We will not use this data for any other purpose, we won't store it for longer than necessary and we certainly won't share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

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